Rjbet Privacy Policy — Protection of Your Personal Data in Malaysia

Welcome to the rjbet Privacy Policy page. This document is an agreement that outlines rjbet's commitment to protecting the personal information of every member and user of our platform. We understand that privacy is more than a legal obligation — it is the foundation of trust we build with every user in Malaysia and around the world.

Rjbet operates under a valid international online gambling licence and is fully compliant with Malaysia Personal Data Protection Act 2010 (PDPA), as well as relevant international data protection principles. This Privacy Policy applies to all information collected through the rjbet.vu website, the rjbet mobile app, and all our customer service channels.

By registering an account or using any rjbet service, you agree to the data processing terms set out in this document. If you do not agree with any part of this Privacy Policy, we encourage you to contact our support team before continuing to use the platform.

Rjbet only collects personal information that is strictly necessary to provide our members with a safe, legitimate, and high-quality service. We do not collect excessive or irrelevant information beyond what is needed to operate the platform.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you browse the rjbet website or use the rjbet app, our systems automatically record certain technical information to ensure a smooth and secure user experience:

• Device Data: Device type, operating system, phone model, screen resolution.
• Network Data: IP address, internet service provider (ISP) name, estimated geographic location based on IP.
• Session Data: Login time, session duration, pages visited, in-game actions.
• Cookie Data: Session cookies, analytics cookies, and preference cookies (see Section 6 for further details).

Every piece of personal information we collect is used for clear and legitimate purposes. rjbet does not use your data for any purpose other than those stated below without first obtaining your consent.

• Service Delivery: Managing your account, processing deposits and withdrawals, and providing access to over 1,000 games on the platform.
• Identity Verification (KYC): Ensuring all members are at least 18 years of age and verifying their true identity for legal compliance purposes.
• Platform Security: Detecting and preventing fraudulent activity, hacking, money laundering, and system abuse in real time.
• Service Communications: Sending important notifications about your account, transactions, policy updates, and relevant security information.
• Marketing (with consent): Sending promotional offers, new bonuses, and VIP information — only to members who have consented to receive marketing communications.
• Platform Improvements: Analysing usage patterns in aggregate to improve the design, performance, and functionality of the rjbet platform.
• Legal Compliance: Maintaining transaction records and information required by AML regulations, PDPA, and applicable gambling laws.

Rjbet has never sold, rented, or traded your personal information to any third party for commercial purposes. Data sharing only occurs in limited situations outlined below, and in each case, only the information that is strictly necessary will be shared.

4.1 Trusted Service Providers

Rjbet works with carefully selected and trusted third-party service providers to operate the platform. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined:

• Payment Providers: FPX, DuitNow, Touch 'n Go eWallet — for processing financial transactions.
• Game Providers: Licensed gaming software companies that provide game content within the rjbet platform.
• KYC Services: Verified third-party identity verification provider that processes identification documents.
• Cloud Services: Secure server infrastructure provider that stores data in an encryption-protected environment.

4.2 Legally Required Disclosures

Rjbet may be required to disclose your personal information to the authorities if mandated by law, court order, or a valid request from a law enforcement agency. In such situations, we will endeavour to notify you in advance where legally permitted.

The security of your personal data is a responsibility we take very seriously. rjbet continually invests in industry-grade security infrastructure to ensure your information remains protected at all times.

• 256-bit SSL Encryption: All communications between your device and rjbet's servers are protected by 256-bit SSL encryption — the same technology used by the world's leading banking institutions.
• Data Encryption at Rest: Sensitive information such as passwords and financial data is stored in encrypted format using the latest encryption algorithms.
• Two-Factor Authentication (2FA): 2FA options are available for all rjbet accounts as an additional layer of security during login.
• 24/7 Security Monitoring: Intrusion detection systems (IDS) and real-time monitoring operate around the clock to detect suspicious activity.
• Player Fund Segregation: Member deposit funds are held in accounts fully segregated from the company's operating funds — your financial data is safeguarded under the same rigorous structure.
• Internal Access Controls: Only authorised rjbet staff with a legitimate operational need may access member personal data, and all such access is logged and monitored.

Rjbet uses cookies and similar tracking technologies to ensure our platform functions correctly and delivers the best user experience. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

6.2 Managing Your Cookies

You can control and manage cookie settings through your browser settings at any time. Please note, however, that disabling required cookies may affect certain functions of the rjbet platform, including the ability to remain logged in.

Under Malaysia's PDPA and rjbet's privacy policy, you have certain rights regarding the personal data we hold about you. rjbet is committed to facilitating the exercise of these rights in a straightforward and transparent manner.

Rjbet retains your personal data only for as long as necessary to fulfil the original processing purpose, or for as long as required by applicable law. The following are our data retention guidelines:

• Active Account Data: For the duration your account remains active, plus 5 years after account closure, in line with AML requirements.
• Financial Transaction Records: Minimum 7 years from the transaction date, as required by Malaysia's financial regulations and AML requirements.
• KYC Documents: A minimum of 5 years after account closure or the end of the business relationship, whichever is later.
• Support Communication Logs: 2 years from the date of last interaction for quality control and dispute resolution purposes.
• Aggregated Analytics Data: Anonymised and aggregated data may be retained indefinitely as it no longer contains personally identifiable information.
• Cookies and Session Data: For the duration specified in Section 6 — ranging from session expiry to a maximum of 2 years.

Rjbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. The latest version of the Privacy Policy will always be available on this page.

When material changes are made to this Privacy Policy, rjbet will take the following steps to ensure you are informed:

• In-platform notifications will be displayed to all members who log in within 30 days before the changes take effect.
• A notification email will be sent to the email address registered to your account.
• The "Updated" date at the top of this page will be revised to reflect the latest changes.
• For significantly material changes that affect your fundamental rights, we may require your renewed consent before continuing to process your data.

Your continued use of the rjbet platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by rjbet, our Data Protection Officer team is ready to assist you.

You can reach us through the following methods:

• Privacy Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 via the chat icon at the bottom of the rjbet platform
• Response Time: We are committed to responding to all privacy-related inquiries within 7 business days

For formal data rights requests (access, correction, deletion), please submit a written request via email along with a copy of your identification document for identity verification before we process your request.